The Guardia Civil is constantly working on an enhancement process, so that its web portals comply with accessibility and usability principles, as established by Article 4 of Law 11/2007, of 22 June, on electronic access of citizens to public services.

The Guardia Civil’s web sites must comply with the accessibility criteria of UNE 139803:2004 Standard.

The Guardia Civil e-Office has been designed and built with the aim of being accessible to all citizens, not excluding those with any disability or with technological limitations.

This e-Office has adapted its contents to WAI’s accessibility guidelines in order to comply with the WCAG 2.0 level AA recommendations and using W3C standard formats.

These pages can be validated through the Web Accessibility Test (WAT) and also through the W3C xhtml validation test.


Display in browsers

We have verified that this web site is properly displayed in the following browsers:

  • Internet Explorer 7.0 / 8.0 / 9.0,
  • Mozilla Firefox from version 3.0, both for Windows and Linux,
  • Opera, both for Windows and Linux,
  • Google Chrome, both for Windows and Linux,
  • Safari for Mac OS X.

However, in order to ensure a proper display of the Guardia Civil e-Office, we recommend updating to the latest browser version.


Regulatory framework on Web accessibility

Public Administration requirements to adopt the necessary measures on accessibility are included in the Spanish regulatory framework. Below you can find the relevant legislation.

In this way, all citizens can access public services through new technologies on equal terms.

Law 32/2002 of 11 July, on Information Society Services and Electronic Commerce (E-Commerce) establishes that Public Administrations must adopt the necessary measures to ensure that the information available on their corresponding web sites is accessible to disabled and elderly people. This measure should have been implemented by 31 December 2005.

These measures are specified in the partial development of the aforementioned Law, that is, Royal Decree 1494/2007, of 12 November, approving the Regulation on the basic conditions for disabled people’s access to technologies, products and services related to the information society and social media.

The most important milestone as regards electronic administration in Spain, Law 11/2007, on Citizens’ Access to Public Services, includes in its Article 4 the Principle of Accessibility to Information and Services through electronic means. In particular, it ensures universal accessibility and the design of systems, channels and environments, so that every person can exercise their rights on equal terms of responsibility, quality, security, availability, accessibility, neutrality and interoperability.

Below, you can find the required accessibility guidelines:

  • The Web Content Accessibility Guidelines 2.0 (WCAG 2.0): international recommendation on how to make Web contents accessible for people with disabilities.
  • UNE 139803:2004: A Spanish standard based on the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) of the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI).
  • European Standard CWA 15554:2006.